Last Updated: March 9th, 2023
Terms and Conditions
Welcome to Poll Lite FZ-LLC (“Poll-Lite,” “we,” “us,” “our”) website and thank you for using our products and services (“Services”). The following Terms and Conditions (“Terms”) govern all use of the Services, so please read carefully.
If you are using the Services on behalf of a company or any other entity, you agree to these Terms on behalf of that entity and you represent that you have the authority to do so. In such case, “you” and “your” will refer to that entity. Additionally, since the Services are available only to individuals who are at least 18 years old, you represent and warrant that you are at least 18 years old and take full responsibility for the selection and use of the Services. These Terms are void where prohibited by law, and the right to access the Services is revoked in such jurisdictions.
In order to use certain features of the Services, you may be required to register for a Services account. You warrant that any registration information (such as name, contact information, or other information) you submit to Poll-Lite is accurate, complete, and not misleading, and you agree to keep such information up to date. Failure to do so constitutes a breach of these Terms and may result in immediate termination of your account. To the extent you are able to select a “user name,” you may not (i) select or use a user name that is a name of another person with the intent to impersonate that person; (ii) use a user name that is a name subject to any rights of a person other than you without appropriate authorization; or (iii) use a user name that is offensive, vulgar, obscene, or unlawful. We reserve the right, in our sole discretion, to cancel or refuse registration of any user name we believe violates these Terms, our policies, or the law. You shall be responsible for maintaining the confidentiality of your password and other account information. Your login must only be used by one person; a single login shared by multiple people is not permitted. Poll-Lite is not liable for any loss or damage from your failure to comply with this Section 2. We may use your registration information and any technical information about your use of the Services to tailor its presentations to you, facilitate your movement through the Services, communicate separately with you or publish the fact that you are a user of our services.
- YOUR CONTENT.
As between you and Poll-Lite, you retain ownership of the intellectual property rights of the content you submit to us (“Your Content”), except for the limited rights that enable us to perform the Services. In short, what’s yours is yours, but we do need certain permissions from you so that our processing, maintenance, storage, technical reproduction, back-up, distribution, and related handling of Your Content does not infringe applicable copyright and other laws. Therefore, in order to perform the Services, you grant us a non-exclusive, worldwide, royalty-free, transferable, and irrevocable (for so long as Your Content is stored with us) license to use, reproduce, and display Your Content as reasonably necessary to provide you with the Services. You are responsible for maintaining, protecting, and making backups of Your Content. To the maximum extent permitted by applicable law, we will not be liable for the loss or corruption of Your Content.
- OUR CONTENT.
Using the Services does not give you ownership of any intellectual property rights in the Services. You agree that all Poll-Lite content and materials delivered via the Services or otherwise made available by Poll-Lite (collectively, “Our Content”) are protected by copyrights, trademarks, service marks, patents, trade secrets, or other proprietary rights and laws. Except as expressly authorized by Poll-Lite in writing, you agree not to sell, license, rent, modify, distribute, copy, reproduce, transmit, publicly display, publicly perform, publish, adapt, edit, or create derivative works of Our Content. However, you may print or download a reasonable number of copies of Our Content for your own informational purposes; provided, that you retain all copyright and other proprietary notices within the copies. Reproducing, copying, or distributing any of Our Content or Poll-Lite design elements for any other purpose is strictly prohibited without our express prior written permission. Use of Our Content for any purpose not expressly permitted in these Terms is prohibited. Poll-Lite reserves any rights not expressly granted in these Terms.
- USE OF THE SERVICES.
You represent and warrant that (i) your use of the Services will comply with all laws and regulations; (ii) Your Content will not infringe or violate any third-party intellectual property rights or any laws or regulations (including, without limitation, obscenity, defamation, and privacy laws); (iii) if you use the Services on behalf of any third party, you have all necessary authorizations; and (iv) your use of the Services will not conflict with any obligations you have to any third party. We reserve the right, in our sole discretion, to remove, modify, prevent access to, or refuse to display Your Content that we believe violates these Terms, our policies, or the law.
- ACCOUNTS AND FEES.
Poll-Lite offers a Free period (“Trial period”) that you may use to try out our services at no cost; after this Trial period you may upgrade to any of Poll-Lite paid subscriptions. If you are a paying user of the Services, you shall pay Poll-Lite Service fees in accordance with this Section 6 and our pricing plans located at www.start.poll-lite.com/pricing (“Fees”). You will be billed for your first subscription term immediately upon upgrading to a paid subscription. Subscriptions will automatically renew for a period equal in length to the preceding subscription period. All Fees will be invoiced in advance (on a monthly or annual basis depending upon the subscription you purchase), and the credit card last used by you for a Poll-Lite transaction will automatically be charged at the start of each subscription period. All Fees are non-refundable—without limitation, we shall provide no refunds or credits for partial months of Service, for upgrades or downgrades, or for unused months of an annual account. For any subscription upgrade, the credit card last used by you for a Poll-Lite transaction will automatically be charged the new Fee on your next billing cycle. We reserve the right to change the Fees and to institute new charges and Fees at the end of each subscription period. Unpaid Fees are subject to a finance charge of 1.5% per month or the maximum permitted by law, whichever is lower, plus all expenses of collection. You shall be responsible for all taxes associated with the Services other than taxes based on Poll-Lite net income. All inquiries related to billing and credit card charges should be made in writing to ATTN: Billing/Invoices, Poll Lite FZ-LLC, FDRK4350, Compass Building, Al Shohada Road, Al Hamra Industrial Zone-FZ, Ras Al Khaimah, United Arab Emirates or via email to: [email protected]
- DOWNGRADING A LICENSE
In the event of a downgrade of any pricing plan to a lower pricing level previously used functionalities only available to the higher license level will be removed and limited to the basic functions of the lower plan. Full access to the survey data, in the case of earlier use of functions from the higher license, will not be available. In order to get access again, it is possible to upgrade the plan at any time.
- CHANGES TO THE TERMS
- CHANGES TO SERVICES
Poll-Lite is constantly innovating and evolving the Services in order to provide the best possible experience for our users. You acknowledge and agree that the form and nature of the Services may change from time to time without notice. Changes to the form and nature of the Services may include, without limitation, the alteration or removal of a functionality or aspect of the Services. You agree that we shall not be liable to you or to any third party for any modification, suspension or discontinuance of any part of the Services. You also agree that we may create limits on certain features and services or restrict your access to parts of the Services without notice or liability
- ANTI-SPAM AND E-MAIL POLICY.
Poll-Lite expressly forbids all SPAM (the term “SPAM” meaning the sending of unsolicited e-mail to parties unknown to the sender). If you are found to be using the Services for SPAM, your account will be subject to immediate termination. The Services may only be used in connection with e-mail lists for which recipients have voluntarily registered. Using the Services to send e-mail to an address you obtain without the consent of the addressee is a violation these Terms. You are prohibited from importing e-mail addresses for persons who have not affirmatively and clearly elected to receive your mailings. For clarity, you will only send e-mail to persons who have willingly signed up to receive your mailings. If we receive complaints about your activities under this Section 9, your account may be subject to immediate termination. You will not send e-mail under any company or organization name other than your own company/organization, and you will not send e-mail with fraudulent or misleading header or source information. All e-mail sent through the Services must be expressly for the purpose of collecting data using Poll-Lite online surveys. Sending e-mail through the Services to solicit any actions other than completing Poll-Lite surveys is a violation of these Terms. You are fully responsible for the contents of your messages and the consequences of any such messages. We shall have no responsibility or liability for messages or other content that is created by you. You shall not send, post, distribute or disseminate any defamatory, obscene, or otherwise unlawful messages, material or information, including another person’s proprietary information (including trademarks, trade secrets, or copyrighted information) without express authorization from the rights holder. Poll-Lite will cooperate with legal authorities in releasing names and IP addresses of users who are involved in SPAM or illegal activities.
- OTHER RESTRICTIONS
- You shall not use any “deep-link,” “page-scrape,” “robot,” “spider,” or other automatic device, program, algorithm, or methodology, or any similar or equivalent manual process (i) to access, acquire, copy, or monitor any portion of the Services or Our Content; (ii) to reproduce in any way or circumvent the navigational structure or presentation of the Services or Our Content; or (iii) to obtain or attempt to obtain any materials, documents, or information through any means not purposely made available through the Services. Additionally, you shall not use any device, software, or routine to interfere or attempt to interfere with the proper working of the Services or any transaction being conducted on the Services. We reserve the right to bar any such activity.
- You shall not attempt to gain unauthorized access (i) to any portion or feature of the Services, (ii) to any systems or networks connected to the Services, (iii) to any Poll-Lite server, or (iv) to any of the services offered on or through the Services, by hacking, password “mining”, or any other illegitimate means.
- You shall not probe, scan, or test the vulnerability of the Services or any network connected to the Services, nor breach the security or authentication measures on the Services or any network connected to the Services. You shall not reverse look-up, trace, or seek to trace any information on any other user of or visitor to the Services or any other customer of Poll-Lite, or exploit the Services or any service or information made available or offered by or through the Services.
- You shall not take any action that imposes an unreasonable or disproportionately large load on the infrastructure of the Services or Poll-Lite systems or networks, or any systems or networks connected to the Services. In the event of such actions, we reserve the right to implement measures to ensure the quality and availability of the Services for all other Poll-Lite users.
- You shall not forge headers or otherwise manipulate identifiers in order to disguise the origin of any message or transmittal you send to Poll-Lite or send while using the Services. You shall not, in connection with the Services, pretend (e.g. through impersonation) that you are any other individual or entity. For Surveys sent in connection with the Services, you shall not attempt to remove any identifying footer such as “Powered by Poll-Lite” or other similar message.
- You shall not abuse or threaten to abuse (verbally, physically, or in writing) any Poll-Lite customer, employee, or agent.
- SERVICE LEVELS
The following services levels and this Section 12 apply to you only if you are a Paid Customer with Active Subscription Agreement:
- If you are a paying user, are not in breach of this Agreement, and are not delinquent with respect to any Fees, Poll-Lite will use commercially reasonable efforts to make the Services available to you with an Uptime Percentage (defined below) of at least 99.5% during the course of the Uptime Calculation Period (defined below). Our calculation of uptime shall be definitive and final. In the event we determine that we did not meet the uptime commitment, as your sole remedy and Poll-Lite exclusive liability, you will be eligible to receive a credit for an additional month of Services.
- “Unavailable” means that your Services have no external connectivity during a 5-minute period.
- “Uptime Percentage” is calculated by subtracting from 100% the percentage of 5-minute periods during the Uptime Calculation Period that the Services were in an Unavailable state, excluding downtime resulting directly or indirectly from Service Level Exclusions.
- “Service Level Exclusions” are downtimes that shall not be deducted when calculating an Uptime Percentage; the Service Level Exclusions are as follows: (i) downtime caused by factors outside of our reasonable control, including any force majeure event or Internet access or related problems beyond the demarcation point of Poll-Lite servers; (ii) downtime that results from any actions or inactions by you or any third party; (iii) downtime as a result of regular maintenance or patch builds; (iv) downtime as a result of significant upgrades or significant maintenance to Poll-Lite software for which we have given notice; (v) downtime arising from our suspension and termination of your right to use the Services in accordance with these Terms or our policies.
- “Uptime Calculation Period” is the 365-day period immediately preceding the date you make a confirmed claim via e-mail to your account manager. If you have been using the Services for less than 365 days, the Uptime Calculation Period will still be deemed the preceding 365 days, but any days prior to you becoming a paying user will be deemed to have had 100% availability. Any downtime occurring prior to a successful service credit claim cannot be used for future claims.
- Any claim must be submitted in writing to [email protected] within 30 days after a complained of Unavailability incident. The claim must include (i) the text “SLA CLAIM” in the subject line, (ii) the dates and times of each Unavailability incident being claimed, and (iii) logs or documentation that corroborate your claimed Unavailability incidents.
- THIRD PARTY SITES
The Services may allow you to link to other websites or resources on the Internet, and other websites or resources may contain links to the Poll-Lite website and our Services. These other websites are not under our control, and you acknowledge that Poll-Lite is not responsible or liable for the content, functions, accuracy, legality, appropriateness or any other aspect of these websites or resources. The inclusion of any such link does not imply endorsement by Poll-Lite. You further acknowledge and agree that we shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with the use of or reliance on any content, goods, information, or services available on or through any such website or resource.
You are responsible for all of your activity in connection with the Services and shall defend, indemnify, and hold harmless Poll-Lite and each of its employees, contractors, directors, suppliers and representatives from all liabilities, damages, losses, settlements, claims, actions, demands, costs and expenses, including attorneys’ fees, that arise from or in connection with your (i) use or misuse of the Services, (ii) access to any part of Poll-Lite and the Services, (iii) Your Content, or (iv) violation of these Terms.
- WARRANTY DISCLAIMER
THE SERVICES ARE PROVIDED ON AN “AS IS” BASIS, WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING, WITHOUT LIMITATION, IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT. Poll-Lite MAKES NO WARRANTY THAT (I) THE SERVICES ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS, (II) THE SERVICES WILL BE UNINTERRUPTED, TIMELY, SECURE OR ERROR-FREE, OR (III) THE RESULTS OF USING THE SERVICES WILL MEET YOUR REQUIREMENTS. SOME JURISDICTIONS DO NOT ALLOW THE DISCLAIMER OF IMPLIED WARRANTIES. IN SUCH JURISDICTIONS, THE FOREGOING DISCLAIMERS MAY NOT APPLY TO YOU INSOFAR AS THEY RELATE TO IMPLIED WARRANTIES.
- LIMITATION OF LIABILITY
IN NO EVENT SHALL Poll-Lite, ITS OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, VENDORS OR SUPPLIERS BE LIABLE UNDER CONTRACT, TORT, STRICT LIABILITY, NEGLIGENCE OR ANY OTHER LEGAL THEORY WITH RESPECT TO THE SERVICES (OR ANY CONTENT OR INFORMATION AVAILABLE THROUGH THE SERVICES): (I) FOR ANY LOST PROFITS OR SPECIAL, INDIRECT, INCIDENTAL, PUNITIVE, OR CONSEQUENTIAL DAMAGES OF ANY KIND WHATSOEVER, EVEN IF FORESEEABLE, (II) FOR ANY BUGS, VIRUSES, TROJAN HORSES, OR THE LIKE (REGARDLESS OF THE SOURCE OF ORIGINATION), (III) FOR ANY ERRORS OR OMISSIONS IN ANY CONTENT OR INFORMATION OR FOR ANY LOSS OR DAMAGE OF ANY KIND INCURRED AS A RESULT OF YOUR USE OF ANY CONTENT OR INFORMATION POSTED, E-MAILED, TRANSMITTED OR OTHERWISE MADE AVAILABLE AT OR THROUGH THE SERVICES, OR (IV) FOR ANY DIRECT DAMAGES IN EXCESS OF (IN THE AGGREGATE) US$500.00. THE FOREGOING LIMITATIONS SHALL NOT APPLY TO THE EXTENT PROHIBITED BY APPLICABLE LAW.
- TERMINATION BY YOU
You can cancel your account at any time by clicking on the “My Account” link in the global navigation bar at the top of the screen. The account screen provides a simple cancellation link. No other form of cancellation (such as phone or e-mail) will be valid. If you cancel the Services before the end of your current subscription period, the cancellation will take effect immediately, and Your Content will be immediately deleted from the Services. You will not be charged for any subsequent subscription periods. For clarity, amounts paid are non-refundable and if your account is canceled in the middle of a subscription period, you forfeit all amounts paid.
- TERMINATION BY US
We may restrict, suspend, or terminate the Services to you (i) if you fail to comply with these Terms or our policies (including without limitation, failure to pay any fees owed by you in relation to the Services) (ii) if you use the Services in a way that creates or could create liability for us, (iii) if you interfere with other’s use of the Services, (iv) if a law enforcement, judicial body, or other government agency requests us to do so, or (v) if we need to investigate suspected misconduct by you. Any such restriction, suspension, or termination shall be made by us in our sole discretion, and we will not be responsible to you or any third party for any damages that may result or arise out of such restriction, suspension, or termination of your account and/or access to the Services. In the event of an urgent matter, we reserve the right to take immediate action without notice. Additionally, unless you are a paying user, we reserve the right to terminate and delete your account if you have not accessed the Services for a period of 365 days or longer.
- EFFECT OF TERMINATION
Upon termination by either you or Poll-Lite, (i) all of Your Content will be immediately deleted from the Services, (ii) you will no longer access (or attempt to access) the Services, (iii) all outstanding fees owed to Poll-Lite will become immediately due and payable, and (iv) we shall have no obligation to retain any of Your Content. You are solely responsible for exporting Your Content from the Services prior to termination of the Services you receive. All provisions of these Terms that by their nature should survive termination shall survive termination, including, without limitation, ownership provisions, warranty disclaimers, and limitations of liability.
- EXPORT AND TRADE CONTROLS.
You agree not to import, export, re-export, or transfer, directly or indirectly, any part of the Services or any information provided on or through the Services except in full compliance with all United Arab Emirates, foreign and other applicable laws and regulations.
- ELECTRONIC COMMUNICATIONS AND NOTICES.
By creating an account, you hereby consent to receive electronic communications from us, including marketing e-mails, product updates, and other business messages. You agree that all agreements, notices, disclosures, and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing. Electronic communications may be in the form of e-mails sent by us to the e-mail address associated with your account or communications posted by us on the Poll-Lite website, your “My Account” page, or the Services you utilize. We save all communication (chats, emails, and calls) between Poll-Lite representatives and you for record-keeping, training and quality-assurance purposes.
All notices to Poll-Lite must be addressed in writing to: Poll Lite FZ-LLC, FDRK4350, Compass Building, Al Shohada Road, Al Hamra Industrial Zone-FZ, Ras Al Khaimah, United Arab Emirates. Poll-Lite may provide notices to you via the e-mail address associated with your account or through your Services account.
- RESOLVING DISPUTES
We want to ensure that you have an excellent experience with Poll-Lite. If you have a problem or concern, we encourage you to first contact our representative via [email protected] to try to resolve any issues. However, in the event of formal proceedings, you and Poll-Lite agree that these Terms shall be governed by and construed in accordance with the laws of the United Arab Emirates, and agree to submit to the exclusive jurisdiction and venue of the government courts located in Ras Al Khaimah, UAE.
The failure of either party to exercise or enforce any right contained in these Terms, is not a waiver of either parties’ right to do so later. Poll-Lite shall not be liable for any failure to perform its obligations in these Terms where such failure results from any cause beyond Poll-Lite reasonable control, including, without limitation, mechanical, electronic or communications failure or degradation. If any provision of these Terms is found to be unenforceable or invalid, that provision shall be limited or eliminated to the minimum extent necessary so that these Terms shall otherwise remain in full force and effect and enforceable. These Terms are not assignable, transferable, or sublicensable by you, except with our prior written consent. We may transfer, assign, or delegate these Terms and their rights and obligations without consent. Both parties agree that these Terms are the complete and exclusive statement of the mutual understanding of the parties and supersedes and cancels all previous written and oral agreements, communications, and other understandings relating to the subject matter of these Terms, and that all modifications must be in a writing signed by both parties, except as otherwise provided herein. No agency, partnership, joint venture, or employment is created as a result of these Terms and you do not have any authority of any kind to bind Poll-Lite in any respect whatsoever.