INFORMATION COLLECTION AND USE
In order to use this Website, you must first complete the registration form and create a username and password. During registration, you are required to give contact information (including email address, phone number, Company name etc.). We use this information to contact you about the services on our site in which you have expressed interest. After registering with the site, we use your email address to provide you with a series of “Ongoing Communications and Product Updates” (see “Communication from the Site”). These communications are used to give you a better understanding of the site, what it offers, and how it is best utilized. As always, you have the option not to receive these types of communications (see “Choice and Opt-out” in “Information Sharing and Disclosure”).
If you purchase a product or service from us, we request certain personally identifiable information from you on our order form. You must provide contact information (such as name and billing address) and financial information (such as credit card number, expiration date). We use this information for billing purposes. If we have trouble processing an order, we will use this information to contact you. We will also use this information to send you ‘Service-related Communications’ (see ‘Communication from the Site’). These include email confirmations of billing transactions, account upgrades, and account cancellations. Please see “Contact Us” below.
We store information that we collect through user input, cookies, log files, and user surveys to create a “profile” of preferences. This profile information includes each of the following categories:
Registration Information: username, password, first name, last name, email address, phone
Order Information: credit card number, credit card expiration, billing address
Preferences: profile information that categorizes how the software is utilized
Details of the user profile are used to contact the user (see “Communication from the Site”) and provide tailored promotions and marketing offers and to improve the content of the site.
Profile information may be updated at any time by clicking on the “My Account” link while the user is logged into their administrative account.
ADD A USER
When you add a new user to your account, such as the “Add User” function on your Poll-lite account, we collect that user’s name, email address and other contact information. Poll-lite stores this information for the sole purpose of providing this service to you as our Poll-lite customer. You or the added user may request to delete this submitted information by contacting us at [email protected]
USES OF INFORMATION
Any information shared with Poll-lite during the creation of a survey is owned solely by the administrator of that survey. By the nature of how our service works, surveys need to be shared via a URL on the Internet. We provide the option to password-protect your surveys if they contain sensitive content. Email addresses uploaded to the system for the purpose of sending survey invitations and email communication are owned solely by the survey administrator. We will never share any information uploaded to the system with any 3rd parties. Data collected through surveys is owned solely by the survey administrator. By default, the data is only accessible by providing a username and password and logging into the site. There is the option to share online reports via a URL from the administrative account. The survey administrator controls this option. We will never use any of the data collected. Poll-lite may collect the Internet protocol address (the IP address) that is publicly available on your computer. The IP address is not collected for the purpose of tracking or monitoring your activity on the Internet. In some jurisdictions, an IP address may be classified as personal information or personal data under applicable laws; therefore, to the extent that Poll-lite collects IP addresses, Poll-lite will collect, use, maintain, secure and/or disclose IP addresses in accordance with applicable Laws.
COMMUNICATIONS FROM THE SITE
Ongoing Communication and Product Updates
We will occasionally send you information on product enhancements, new services, and additional instruction on utilizing our services. These communications are designed to educate our users on the services offered. Out of respect for your privacy, we present the option not to receive these types of communications. Please see “Choice and Opt-out” in “Information Sharing and Disclosure.” Service-related Announcements We will send you strictly service-related announcements when it is necessary to do so. For instance, if our service is temporarily suspended for maintenance, we might send you an email. Service-related emails are also sent confirming billing transactions, account upgrades, and account cancellations. Generally, you may not opt-out of these communications, which are not promotional in nature. If you do not wish to receive them, you have the option to cancel your account.
Based upon the personally identifiable information you provide us, we will send you a welcoming email to verify your username and password. We will also communicate with you in response to your inquiries, to provide the services you request, and to manage your account. We save all communication (chats, emails, and calls) between Poll-lite representatives and you for record-keeping, training and quality-assurance purposes.
If you are a member of a Poll-lite research panel, we may, from time-to-time, send you email invitations to surveys. We may also periodically send you emails regarding research panel information and communicate with you in response to your inquiries, to provide information you request.
INFORMATION SHARING AND DISCLOSURE
Personally Identifiable Information Sharing with Partners
We do not share any personally identifiable information with any third parties except as indicated below. If a user specifically requests a service from one of our partnering companies, their personally identifying information will be shared. The partnering company may contact them directly regarding their inquiry. Any requests of partnering companies are initiated solely by the user, and it will be clearly indicated that a partnering company offers the requested service. We may use the third party research panel providers to provide survey respondents for clients who request online survey panels. When you request access to such an online survey panel, your contact information will be shared with third-party research panel providers as necessary for them to provide that service. Third-party research panel providers are prohibited from using your personally identifiable information for any other purpose. We use a third-party service provider to host chat support on our site. When you request live chat support, your contact information will be stored by the service provider as necessary for it to provide its service. The service provider is prohibited from using your personally identifiable information for any other purpose. We use outside credit card processing companies to bill you for goods and services. These companies do not retain, share, store or use personally identifiable information for any other purposes.
In certain situations, Poll-lite may be required to disclose personal data in response to lawful requests by public authorities, including to meet national security or law enforcement requirements.
We reserve the right to disclose your personally identifiable information as required by law and when we believe that disclosure is necessary to protect our rights and/or to comply with a judicial proceeding, court order, or similar legal process. If Poll-lite is involved in a merger, acquisition, or sale of all or a portion of its assets, you will be notified via email and/or a prominent notice on our Website of any change in ownership or uses of your personally identifiable information, as well as any choices you may have regarding personally identifiable information.
If you no longer wish to receive our product updates, you may opt out of receiving them by following the instructions included in each product update email. If you are a member of a Poll-lite research panel, you may opt out of membership in our research panels by following instructions included in each survey invitation.
BULLETIN BOARDS/CHAT ROOMS/ FORUM
If you use a bulletin board or chat room or public forum on this site, you should be aware that any personally identifiable information you submit it here can be read, collected, or used by other users of these forums, and could be used to send you unsolicited messages. We are not responsible for the personally identifiable information you choose to submit in these forums. To request removal of your personal information from our blog or public forum, contact us at [email protected]. In some cases, we may not be able to remove your personal information, in which case we will let you know if we are unable to do so and why.
We display personal testimonials of satisfied customers on our site in addition to other endorsements. With your consent, we may post your testimonial along with your name. If you wish to update or delete your testimonial, you can contact us at [email protected].
You can import contacts from your email account address book to invite them to take part in surveys. We collect the username and password for the email account you provide and will only use such information for the purpose of inviting contacts to take part in surveys.
ACCESS TO PERSONALLY IDENTIFIABLE INFORMATION
Upon request Poll-lite will provide you with information about whether we hold any of your personal information. If your personally identifiable information changes, or if you no longer desire our service, you may update, delete or cancel your account at any time by logging into the system and clicking on the “My Account” link. Options for updating your profile and account cancellations are available. We will respond to your request within a reasonable timeframe.
We will retain your information for as long as your account is active or as needed to provide you services. We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.
The security of your personal information is important to us. When you enter sensitive information such as credit card number on our order forms, we encrypt that information using secure socket layer technology (SSL). We follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it. No method of transmission over the Internet, or method of electronic storage, is 100% secure, however. Therefore, while we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.
LINKS TO THE THIRD-PARTY SITES
SOCIAL MEDIA WIDGETS
You can log in to our site using sign-in services such as Facebook Connect or an Open ID provider. These services will authenticate your identity and provide you the option to share certain personal information with us such as your name and email address to pre-populate our sign-up form. Services like Facebook Connect give you the option to post information about your activities on this Website to your profile page to share with others within your network.
CHANGES IN THIS PRIVACY STATEMENT
THIRD PARTIES AND DATA
We may disclose your information to third parties if we determine that such disclosure is reasonably necessary to (a) comply with the law; (b) protect any person from death or serious bodily injury; (c) prevent fraud or abuse of Poll-lite or our users; or (d) protect Poll-lite’s property rights.